Services

Managed IT & Support

One local provider for your help desk, devices, network and backups. We keep the day-to-day running so you don't have to.

One technician who learns your setup, not a queue of strangers.

One number for your whole team, with every request tracked to the end.

Monitoring software watches every device around the clock, so many problems are caught before anyone notices.

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Essential

  • Help desk for every user, by phone, email or remote session
  • Monitoring, patching and Microsoft 365 backup
  • Starters and leavers handled to a checklist

Per user, per month

$110

Five-user minimum. Canadian dollars.

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One-off

Projects

  • New office and network setups
  • Moves from old servers to the cloud
  • Laptop rollouts and replacements

Priced as a

Fixed quote

Agreed in writing before work starts.

Plan a project

What we take off your plate

Most clients want one partner for all of their technology. Managed IT covers your users, devices, network and backups for a flat price per user, with remote help first and on-site visits when the problem needs hands.

Managed IT Support

Your whole team supported by phone, email or remote session, with devices monitored, patched and kept up to date. One flat price per user per month.

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Network Support

Firewalls, switches, Wi-Fi and remote access set up and looked after, with internet problems chased with your provider for you.

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Included as standard

Every managed plan comes with the same foundations, whatever size your team is.

Set up properly from day one

We document your devices, accounts and network in the first month, so nobody is guessing later.

One number for everything

Phone, email or remote session, all in one queue, with every request tracked to the end.

Monitoring that never switches off

Monitoring software watches every device around the clock, and we act on its alerts during support hours.

Backups tested, not assumed

Microsoft 365 and device backups, with restore tests on a schedule and the results written down.

Multi-factor sign-in in every plan

Switched on for everyone we support, never sold back to you as an extra.

A report you will actually read

A short monthly summary of requests, fixes and what we changed, in plain English.

Fewer problems, not just faster fixes

Anyone can close tickets quickly. The work that matters is finding why the same ones keep coming back, then removing the cause.

Every managed plan includes that root-cause work: a recurring problem gets an owner and a fix that sticks.

Five signs your help desk needs problem management
Month 1, before root-cause fixes
Month 3
Month 6
Month 12
010203040

*Illustrative example of repeat problems per month at a 20-person office through its first year, not measured client data.

Full specification of our managed IT service

Help desk

  • Phone, email and remote sessions
  • Monday to Friday, 8am to 6pm PT
  • Urgent after-hours help by arrangement
  • Every request tracked
  • Response targets per priority
  • Monthly summary

Devices

  • Windows and macOS
  • Phones and tablets
  • Printers and peripherals
  • Software installs and licences
  • Remote first, on site when needed
  • Asset list kept current

Monitoring and updates

  • Monitoring software on every device
  • Disk, health and backup alerts
  • Windows and macOS updates
  • Third-party app updates
  • Server and storage checks
  • Firmware for network gear

Network

  • Firewall and switch management
  • Wi-Fi tuning
  • VPN and remote access
  • Internet provider liaison
  • Network diagrams
  • Cable runs through a contractor

Backup and recovery

  • Microsoft 365 or Google Workspace backup
  • Laptop and server backup
  • Offsite copies
  • Scheduled restore tests
  • Written recovery plan
  • Ransomware-protected copies

People and vendors

  • Starter and leaver checklists
  • Same-day access removal
  • Laptop ordering and setup
  • Warranty claims
  • Vendor and provider liaison
  • Licence and renewal tracking

Ready to hand over the day-to-day?

Tell us how your IT is looked after today and we'll come back with a plan and a price.

Free 30-minute call · No obligation · We reply within one business day

Setup and documentation included
One number, every request tracked
Multi-factor sign-in and backup in every plan

Not sure where to start?

Tell us what's slowing your team down and we'll recommend the right mix of services.

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